Privacy policy

At Vouraco, we value privacy as an essential part of good business practice. This policy explains how we collect and use your personal data when you visit www.vouraco.com, make a purchase, or contact our customer service. By using our website, you agree to the terms described below. If you do not agree, please do not use our services.

We are Vouraco, located at 5 Hepworth Rd, London SW16 5DH, UK You can contact us by email at support@vouraco.com, by phone at +447988586158, or via our contact form on the website. Our customer service is available Monday to Friday from 9:00 AM to 6:00 PM and on weekends from 10:00 AM to 4:00 PM. We respond to messages within 12 business hours.

When you use our website, we collect technical data such as your IP address, browser type, and time zone. When you place an order, you provide personal information such as your name, email address, phone number, delivery address, and payment details, which are required to process your purchase. When you contact us, we use the information you provide to respond and improve our service quality.

We use your data to process and deliver orders, protect our website, personalize your shopping experience, and send you relevant information and offers when permitted.

We only work with trusted partners such as payment processors, courier companies, and technical and marketing service providers including Shopify. We never sell or rent your personal data.

Our website uses cookies to remember your preferences, improve performance, and show content tailored to your interests. You can disable cookies in your browser settings, but some website features may not function properly.

We comply with the GDPR. You have the right to access your personal data, correct inaccurate data, request restriction or deletion, receive a copy of your data in a portable format, and withdraw consent at any time, for example by unsubscribing from emails. To exercise these rights, contact us at support@vouraco.com.

Our services are intended for adults. We do not knowingly collect data from anyone under the age of 16. If we discover that such data has been provided, we will delete it immediately.

Your data may sometimes be processed outside Ireland, for example by international payment providers or shipping partners. In such cases, we apply appropriate safeguards, including EU standard contractual clauses, to protect your rights.

We take the security of your data seriously and store it only as long as necessary to provide our services, meet legal obligations, or resolve disputes.

We may update this privacy policy from time to time. Any changes will be published on this page with a new “last updated” date.

Thank you for trusting Vouraco. We are committed to protecting your privacy and ensuring a safe shopping experience.

Company Information

Store Name: Vouraco
Address: 5 Hepworth Rd, London SW16 5DH, UK
Email: support@vouraco.com
Phone: +447988586158

Customer Service Availability
Weekdays: 9:00 AM – 6:00 PM
Weekends: 10:00 AM – 4:00 PM

Response Time: Within 12 business hours.